Head Therapist – Spa

About the role

The Spa Head Therapist / Trainer leads the therapy team at Raffles Seychelles, delivering premium spa treatments while coaching and developing staff to uphold the brand’s luxury standards. This role combines hands‑on treatment delivery with responsibility for training, performance management, and guest experience excellence.

Key responsibilities

• Lead, motivate and supervise the therapist team through daily coaching and performance feedback.
• Design and execute orientation, training plans, schedules and reports for new and existing staff.
• Provide practical and theoretical training on treatments, products, wellness programs and guest service standards.
• Conduct regular competency assessments and treatment evaluations.
• Deliver spa treatments in line with SOPs, guest consultations and health assessments.
• Handle guest concerns professionally, ensuring confidentiality of treatment records.
• Support the Spa Director and Spa Manager in achieving financial targets and operational efficiency.

Required profile

• Proven experience leading a team of spa therapists in a luxury hospitality environment.
• Strong coaching and mentorship abilities with a focus on continuous development.
• Excellent guest‑service orientation and ability to exceed service expectations.
• Professional demeanor with strict adherence to confidentiality and brand standards.

Required skills

• Advanced spa treatment techniques and protocols.
• Comprehensive product knowledge for retail and treatment offerings.
• Retail sales techniques related to spa services.