Residence Concierge

About the role

The Residence Concierge will create a seamless, personalised experience for owners and guests of the new Meliá Residences in Seychelles. This pre‑opening position blends private‑residence service with luxury resort standards, ensuring every request is delivered to the highest level of privacy and excellence.

Key responsibilities

• Manage residence arrivals, departures and guest orientation.
• Maintain detailed owner and guest profiles, preferences and special requests.
• Coordinate housekeeping, maintenance, engineering and other residence‑related services to completion.
• Arrange airport transfers, excursions, restaurant reservations, activities and lifestyle services.
• Organise grocery stocking, private chefs, in‑residence dining, babysitting and other bespoke services.
• Control key management, visitor registration and access procedures.
• Coordinate buggy and luggage transportation.
• Support owners with any residence‑related queries and promote resort facilities and local experiences.
• Handle complaints professionally and ensure timely resolution.
• Maintain detailed concierge logs, effective shift handovers and uphold privacy, confidentiality, safety and brand standards.
• Collaborate closely with Residence Management and multiple resort departments to ensure flawless service delivery.

Required profile

• Previous experience in a luxury residential or branded‑residence environment.
• Proven track record working with residence owners, long‑stay guests and VIP clientele.
• Strong experience with Opera Cloud (essential).
• Excellent knowledge of Front Office and Concierge operations.
• Exceptional organisational and follow‑up abilities, capable of handling multiple requests simultaneously.
• Natural ability to build strong, personalised relationships with owners and guests.
• Experience coordinating with Housekeeping, Engineering, Front Office, Security, IT and other operational departments.
• Excellent communication skills and a genuine passion for luxury hospitality.
• Ability to anticipate guest needs rather than merely respond to requests.

Required skills

• Opera Cloud

What we offer

• Unique opportunity to join the pre‑opening team of a new luxury resort in Seychelles.
• Chance to shape service culture and operational standards from the ground up.
• Work in a high‑end hospitality environment with a focus on privacy and exclusivity.