Hotel Security Officer

About the role

Four Seasons is seeking a Security Officer to maintain a safe and welcoming environment for guests and staff at its tropical resort. The role combines visible patrol duties with proactive monitoring of security systems.

Key responsibilities

• Patrol hotel premises regularly to maintain a visible security presence and deter potential threats.
• Monitor surveillance cameras and alarm systems, identifying and reporting suspicious activities or breaches.
• Respond promptly to security incidents, including accidents, theft, disturbances, and emergencies.
• Conduct regular inspections of security equipment (cameras, alarms, access‑control systems) to ensure proper functioning.
• Enforce hotel policies and procedures to maintain a safe environment for guests and staff.
• Provide excellent customer service by answering guest questions, giving directions, and resolving security‑related concerns.
• Collaborate with front desk, housekeeping, and management for coordinated security operations.
• Assist in emergency preparedness plans, evacuation procedures, and conduct regular drills.
• Complete detailed incident reports and maintain accurate records for legal or insurance purposes.
• Stay updated on security trends, technologies, and recommend improvements.
• Greet and monitor guests, visitors, and staff to enforce authorized access to facilities and restricted areas.

Required profile

• Strong customer‑service orientation.
• Ability to work collaboratively with multiple hotel departments.
• Capability to handle emergency situations and conduct safety drills.
• Attention to detail for equipment inspections and incident documentation.

Required skills

• Surveillance camera monitoring.
• Alarm system operation.
• Access‑control system management.
• Incident reporting and documentation.