House Runner

About the role

The House Runner supports the Four Seasons resort by delivering guest request items, transporting housekeeping staff, and operating resort buggies. This position requires prompt, accurate service delivered discreetly while maintaining the highest safety standards.

Key responsibilities

• Deliver guest request items promptly and accurately from housekeeping or pantry areas, confirming completion through established communication channels.
• Transport housekeeping colleagues safely and efficiently to their allocated work locations according to daily operational requirements.
• Operate buggies and related equipment responsibly, completing all required safety checks before and after use.
• Present a clean, neat, and professional appearance in full issued uniform at all times.
• Perform duties in public areas discreetly, maintaining a calm and unobtrusive presence.
• Adhere to all safety procedures, checklists, and driving standards while on duty.

Required profile

• Fluent in spoken and written English; additional languages are a plus.
• Previous experience in a luxury hotel or resort environment preferred.
• Proven experience operating buggies with a strong safety focus.
• Physically fit for continuous manual tasks such as walking, climbing, bending, pushing, lifting, squatting, and carrying heavy loads.
• Strong sense of responsibility, attention to detail, and safety awareness.
• Professional, warm, and courteous demeanor toward guests and colleagues.
• Ability to work collaboratively as part of a team and support colleagues when required.
• Flexible availability, including weekends, public holidays, and extended hours.
• Willingness to assist in other housekeeping functions when needed.

Required skills

• Buggy operation
• Safety checklist compliance