Customer Experience Executive

About the role

The Customer Experience Executive will deliver accurate banking services and world‑class customer service to walk‑in retail clients. Working in a branch environment, you will handle cash, cheques, travellers’ cheques and other financial instruments while ensuring compliance with standard operating procedures.

Key responsibilities

• Dispense and receive cash, cheques, travellers’ cheques and drafts over the counter.
• Verify transaction details (date, ID, amount, funds availability) before processing.
• Refer transactions exceeding teller limits or any concerns to the Team Leader or Branch Coordinator.
• Capture all transactions in the bank’s system and obtain proper authorisation.
• Count cash accurately, manage till balances, and perform cash evacuation and replenishment.
• Perform end‑to‑end banking hall duties such as mailing, cheque‑book and statement processing.
• Identify and refer customers to specialist sales or advisory areas when needed.
• Own and resolve customer queries and complaints promptly.

Required profile

• Ability to follow detailed SOPs and banking procedures.
• Strong attention to detail with zero tolerance for teller errors.
• Comfortable handling physical cash and financial instruments.
• Excellent customer‑service orientation and problem‑solving mindset.

Required skills

What we offer

• Opportunity to work for a historic African bank with regional and international expertise.
• Career development portal with tools and guidance to unlock potential.
• Compensation and benefits applicable across Tanzania, Botswana and Kenya.