Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual Customer Service Specialist to join its remote call‑center team. The role focuses on first‑level support for a travel‑booking platform, handling inbound and outbound interactions in French and English.

Key responsibilities

• Answer inbound calls and initiate outbound calls to assist customers.
• Manage cases, log interactions, and maintain accurate records.
• Handle modifications, cancellations, deposit claims, and escalate complaints when needed.
• Provide timely assistance during escalations and ensure high‑quality service.
• Analyze call data, share feedback, and stay updated on platform changes.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center environment.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.
• Availability 30‑40 hours per week, including mandatory weekend shifts.

Required skills

• Zendesk or similar ticketing platform.
• Slack for team collaboration.
• Salesforce and standard office tools.
• Windows 11 or macOS 14 operating systems.

What we offer

• 100 % remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and career development opportunities.