Operations Manager – Resort (Maldive Village)

About the role

We are seeking an experienced and decisive Operations Manager to lead the daily operations of our premier resort in Maldive Village, Seychelles, ensuring exceptional guest experiences while maintaining operational excellence and profitability.

Key responsibilities

• Oversee all daily operational activities across the resort, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Lead, mentor, and manage resort staff, fostering a culture of excellence, accountability, and professional development.
• Develop and manage operational budgets, monitor expenses, and implement cost‑control measures while maintaining service quality.
• Ensure compliance with health, safety, and environmental regulations through regular audits and corrective actions.
• Coordinate with department heads to optimize resource allocation, scheduling, and inventory management.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement and operational efficiency.
• Manage guest relations and resolve escalated complaints with professionalism and discretion.
• Implement and maintain property management systems and operational procedures to streamline processes.
• Develop and execute strategies to enhance guest satisfaction, occupancy rates, and revenue generation.
• Liaise with corporate management, ownership, and external stakeholders regarding performance and strategic initiatives.

Required profile

• Minimum 8 years of progressive operations management experience in a hotel or resort environment.
• Proven track record managing multi‑departmental teams of 50+ employees.
• Strong financial acumen with experience in budget management, cost control, and revenue optimization.
• Proficiency with property management systems (PMS) and hospitality management software.
• Comprehensive knowledge of hospitality industry standards, health and safety regulations, and compliance requirements.
• Excellent communication and interpersonal skills with the ability to lead, motivate, and develop teams.
• Strong problem‑solving abilities and sound decision‑making skills under pressure.
• Guest‑focused mindset with a commitment to delivering exceptional service experiences.
• Organizational and time‑management skills to handle multiple priorities effectively.

Required skills

• Property Management Systems (PMS)
• Hospitality management software