Payment Officer

About the role

The Payment Officer will join the Commercial Operations team under the COO at Absa (Seychelles) Ltd. The role supports the delivery of strategic objectives across Corporate & Investment Banking, Retail Banking, Treasury and Markets, embedding customer centricity and sustainability into daily operations.

Key responsibilities

• Execute all approved incoming and outgoing customer payment instructions accurately and within agreed timelines.
• Process and capture approved vouchers, manage day‑to‑day payment processing activities and handle related enquiries and complaints.
• Perform reconciliations of processed payments and Commercial Operations suspense accounts.
• Conduct call‑backs and call‑over checks to verify authenticity of payment instructions and mitigate fraud risk.
• Ensure compliance of Trade Finance and Working Capital transactions with ICC guidelines (UCP, URC, URDG, ISP98).
• Provide high‑quality customer service in line with service level agreements, including mailing payment advice and dormancy letters.
• Capture transactions and maintain records using the UT Teller system, opening and maintaining customer accounts as required.

Required profile

• Strong attention to detail and ability to work accurately under tight deadlines.
• Excellent communication skills for interacting with internal and external stakeholders.
• Ability to work collaboratively within a flexible, centralised operations function.
• Commitment to upholding Absa values and delivering operational excellence.

Required skills

• Proficiency with the UT Teller system for transaction capture and account management.