Assistant Guest Relations Manager

About the role

Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager to ensure exceptional guest experiences and uphold the highest standards of service.

Key responsibilities

• Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions.
• Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences.
• Conduct regular guest satisfaction surveys and implement improvements based on feedback.
• Train and mentor new team members in guest relations best practices and luxury hospitality standards.
• Maintain accurate guest records and preferences using hotel management software.
• Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes.
• Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow‑up.
• Coordinate with housekeeping, food and beverage, and concierge to ensure seamless guest experiences.
• Manage guest communications, including special requests and pre‑arrival information.
• Monitor and maintain service quality standards across all guest touchpoints.
• Support the coordination of concierge services and arrange bespoke experiences for guests.

Required profile

• Bachelor's degree in Hospitality Management or a related field.
• Fluency in French, Italian, or Arabic and excellent English communication skills.
• Minimum of three years' experience in guest relations or hospitality management, preferably in a luxury resort.
• Strong leadership and team‑management capabilities.
• Excellent problem‑solving abilities, attention to detail, and composure under pressure.
• Proficiency in hotel management software and the Microsoft Office suite.
• In‑depth knowledge of luxury hospitality standards and practices.
• Flexibility to work varying shifts, including weekends and holidays.
• Cultural sensitivity and adaptability in a diverse environment.
• Understanding of the Seychelles tourism industry (desirable).

Required skills

• Hotel management software.
• Microsoft Office suite.