Receptionist / Cashier

About the role

Constance Ephelia, a luxury resort on the island of Mahé in Seychelles, is looking for a professional and friendly Receptionist/Cashier to join its front-of-house team. You will be the first point of contact for guests, welcoming them warmly and delivering efficient service throughout their stay.

Key responsibilities

• Greet and check in guests with a warm, professional demeanour
• Handle cash and card transactions accurately, keep precise financial records and reconcile daily accounts
• Answer guest enquiries and requests, giving information on resort facilities and local attractions
• Manage room reservations, bookings and amendments using the Opera property management system
• Coordinate with other departments, communicate special requests and assist with check-outs, payments and final billing
• Keep the reception area organised and file documents properly
• Support the front office during peak periods, assist with concierge services and help train junior receptionists
• Handle guest complaints professionally, escalate complex issues to management, and keep guest information confidential

Required profile

• Diploma in Hospitality/Hotel Management or equivalent
• At least 2 years of experience in a receptionist or front-of-house role, preferably in luxury hospitality
• English at an excellent level; French, German or Mandarin is an advantage
• Flexibility to work evenings, weekends and public holidays

Required skills

• Mandatory prior experience with the Opera property management system
• Microsoft Office and cash handling procedures
• Point-of-sale (POS) systems and payment processing
• Basic accounting or bookkeeping knowledge