Back Office Officer

About the role

Alchemy Markets is seeking a proactive Back Office Officer to join its Seychelles office. The role focuses on managing KYC onboarding, compliance verification and client support for retail and institutional traders.

Key responsibilities

• Oversee and manage KYC onboarding processes for corporate and individual clients.
• Review and assess Source of Funds documentation and handle verification requests.
• Conduct Enhanced Due Diligence on higher‑risk clients and transactions.
• Serve as the primary contact for client queries, ensuring timely and professional communication.
• Manage incoming communications, including phone calls and email correspondence.
• Request, collect, and verify client documentation in line with regulatory requirements.
• Escalate complex or high‑risk cases to the Compliance Department when necessary.
• Ensure strict adherence to internal policies and external regulatory frameworks.
• Maintain accurate and up‑to‑date client records and documentation.
• Monitor ongoing client activity to identify potential compliance risks.
• Support internal and external audits as well as regulatory reviews.
• Train and guide junior staff on onboarding procedures and compliance standards.

Required profile

• 1–2 years of experience in a Back Office or Customer Support role within Forex, Financial Services or Fintech.
• Excellent organizational and prioritisation skills.
• Business‑level fluency in English.
• Experience with CRM systems.
• Strong problem‑solving abilities.
• Effective communication and interpersonal skills.
• Proactive and adaptable mindset to improve internal processes and support policy development.

Required skills

• CRM systems