Quality Manager

About the role

We are seeking an experienced and detail‑oriented Quality Manager to join Constance Ephelia, a luxury resort in Seychelles. The role will lead the design, implementation and maintenance of quality management systems across all operational areas to ensure compliance with international standards and continuous improvement.

Key responsibilities

• Develop, implement and oversee quality management systems and procedures in line with ISO standards and organisational requirements.
• Conduct regular audits, inspections and assessments to identify non‑conformities and drive corrective actions.
• Analyse quality data, guest feedback and performance metrics to identify trends and opportunities for process optimisation.
• Lead root‑cause analysis investigations and manage corrective and preventive actions (CAPA).
• Provide training, coaching and induction to staff on quality standards, procedures and best practices.
• Collaborate with department heads to set quality objectives, performance targets and monitor supplier compliance.
• Prepare comprehensive quality reports and present findings to senior management.
• Facilitate management reviews and continuous‑improvement initiatives throughout the resort.

Required profile

• 3–5 years of experience in quality, brand compliance or guest‑experience roles within the hospitality industry.
• Relevant quality‑management certifications or qualifications (preferred).
• Strong analytical, problem‑solving and data‑analysis capabilities, including root‑cause methodologies.
• Proven leadership and people‑management experience in a luxury resort environment.
• Excellent written and verbal communication skills in English.
• Comprehensive understanding of audit procedures and compliance requirements.

Required skills

• ISO standards implementation and compliance.
• Root‑cause analysis and CAPA management.