Reservation Agent / Consultant

About the role

Constance Lemuria, a luxury resort on Praslin Island in Seychelles, is looking for a professional, customer-focused Reservation Agent. You will be the first point of contact for guests, handling reservations and enquiries warmly and efficiently while upholding the high standards of service expected at a luxury resort.

Key responsibilities

• Process guest reservations accurately through the reservation management system, recording all details correctly and promptly
• Answer enquiries by telephone, email and online channels in a friendly, professional way
• Explain accommodation options, facilities, services and special packages available at the resort
• Handle modifications, cancellations and special requests with empathy and problem-solving
• Maintain detailed, organised reservation records and databases
• Identify opportunities to upsell additional services and experiences
• Cooperate with housekeeping, food and beverage and guest services to ensure smooth coordination
• Resolve booking discrepancies and guest concerns quickly and professionally
• Monitor reservation trends and share relevant information with management
• Follow company policies and keep guest information confidential

Required profile

• Proven experience in a customer service or reservation role, preferably in hospitality or travel
• Excellent written and verbal communication skills
• Strong organisation and time management, with attention to detail
• Ability to multitask accurately under pressure and to solve problems empathetically
• People skills and the ability to build rapport with diverse guests
• Willingness to undergo induction training on company systems and procedures

Required skills

• Proficiency with reservation systems and computer applications; hospitality management software is desirable
• Knowledge of the hospitality industry and luxury resort operations is desirable
• Multilingual abilities, especially French or other European languages, are highly desirable
• Familiarity with sales techniques and upselling is advantageous