Reservation Executive

About the role

The Reservation Executive is a full‑time, on‑site position based in Mahe, Seychelles. This role manages reservation requests received via phone, email and online channels, ensuring accurate booking records and a smooth experience for guests.

Key responsibilities

• Respond to guest inquiries and confirm bookings across multiple channels.
• Update the reservation system with accurate guest details, special requirements and any changes.
• Coordinate with other departments to verify availability, handle cancellations or modifications, and support seamless check‑in.
• Promote available services, special offers and upsell where appropriate.
• Maintain high levels of customer satisfaction by following established procedures and policies.

Required profile

• Strong communication and customer‑service skills.
• Ability to build positive guest relationships and resolve issues efficiently.
• Attention to detail, problem‑solving ability and capacity to work in a fast‑paced, customer‑focused environment.
• Relevant experience in hospitality, travel or reservations; formal training in tourism or hospitality management is a plus.

Required skills

• Proficiency with reservation software and solid data‑entry abilities.
• Experience with Opera Cloud is an added advantage.