Front Office Manager – Luxury Hotel

About the role

The Front Office Manager leads the Front Office team at Raffles Seychelles, ensuring the highest standards of guest service while driving occupancy and revenue performance in a luxury hospitality environment.

Key responsibilities

• Supervise Front Office staff to achieve optimal occupancy and average daily rate (ADR).
• Collaborate with Revenue Management to implement strategies that maximize RevPAR.
• Monitor and promote Front Office marketing initiatives, inter‑hotel sales, and loyalty program usage.
• Analyze Property Management System (PMS) reports and business intelligence data to inform operational decisions.
• Audit room counts and manage inventory to prevent overbooking and maximize sell‑outs.
• Ensure VIP, repeat, and flagged guests receive personalized recognition and coordinated service with Guest Relations and concierge teams.
• Oversee service recovery with empathy and professionalism.
• Approve upgrades, special amenities, and rebates strategically to enhance guest experience.
• Communicate daily occupancy trends, VIP movements, and guest feedback to the Director of Rooms.
• Partner with Human Resources to plan staffing, recruit talent, and design induction programs.

Required profile

• Proven leadership experience in a luxury hotel Front Office environment.
• Strong analytical mindset with the ability to interpret occupancy and revenue metrics.
• Excellent communication skills and a service‑oriented attitude.
• Ability to manage high‑profile guests and handle service recovery situations.
• Commitment to fostering a culture of professional excellence and accountability.

Required skills

• Property Management System (PMS)
• Revenue Management

What we offer

• Spectacular colleague accommodation and world‑class facilities.
• Transportation, uniforms, meals, and boat tickets to and from Praslin/Mahé.
• Excellent career development and growth opportunities within a leading global luxury hospitality brand.