Front Desk Agent – International Resort

About the role

The Front Desk Agent is the first point of contact for guests at a Club Med resort. You will welcome visitors, manage arrivals and departures, and provide information about on‑site and off‑site services, while promoting additional offers such as meals, B&B packages and entertainment.

Key responsibilities

• Handle check‑in and check‑out procedures efficiently.
• Operate the telephone switchboard and respond to guest inquiries.
• Manage cash‑box transactions and process payments.
• Promote sales of stays, meals, and B&B options.
• Provide accurate information about resort services, activities and local events.
• Maintain up‑to‑date guest records and ensure a smooth front‑desk operation.

Required profile

• Flexible and agile, able to adapt to a fast‑paced environment.
• Attentive with strong attention to detail.
• Excellent people skills and the ability to build rapport with guests.
• Meticulous and responsive in handling guest requests.

Required skills

• Computer skills for reservation and office systems.
• Ability to operate a telephone switchboard.
• Cash‑handling proficiency.

What we offer

• Access to Club Med’s extensive facilities and activities.
• Opportunities to develop a career in international hospitality.
• Possibility to participate in resort entertainment and showcase personal talents.