Receptionist / Cashier - Luxury Resort

About the role

Constance Ephelia, a luxury resort on the island of Mahé in Seychelles, is looking for a professional and friendly Receptionist/Cashier to join its front-of-house team. You will be the first point of contact for guests, welcoming them and ensuring efficient service throughout their stay.

Key responsibilities

• Greet and check in guests warmly and professionally, giving a positive first impression of the resort
• Handle cash and card transactions accurately, keep precise financial records and reconcile daily accounts
• Answer guest enquiries and requests promptly, giving information on resort facilities and local attractions
• Manage room reservations, bookings and amendments using the Opera property management system
• Coordinate with other departments, communicate special requests and assist with check-outs, payments and final billing
• Keep the reception area tidy and file documents properly
• Support the front office during peak periods, handle guest complaints and escalate complex issues to management
• Maintain guest confidentiality and help with concierge services such as restaurant reservations and activity bookings
• Help train and mentor junior reception team members

Required profile

• Diploma in Hospitality/Hotel Management or equivalent
• At least 2 years of experience in a receptionist or front-of-house role, preferably in luxury hospitality
• Excellent English, with French, German or Mandarin an advantage
• Ability to work flexible hours, including evenings, weekends and public holidays
• Professional appearance and grooming suitable for a luxury resort

Required skills

• Opera property management system (mandatory)
• Microsoft Office and cash handling
• Point-of-sale (POS) systems and payment processing
• Basic accounting or bookkeeping knowledge