Assistant IT Manager

About the role

Kempinski is looking for an Assistant IT Manager in its hotel in Baie Lazare, Seychelles. The post manages all local computer technology and services, including networks, hardware, operating systems, security, office automation and email, and the software used by front office, back office, sales and catering, personnel, spa and other departments. It also covers network security, compliance, cabling, access control, voice and guest technologies where the Engineering department is not responsible.

Key responsibilities

• Be the first point of contact for computer-related issues and solve technical or operational problems reported by users.
• Keep equipment in good working order and optimise application performance.
• Monitor 24/7 systems such as front office, point of sale, email and internet, and ensure technical service is always available.
• Ensure regular backups are performed and checked.
• Protect hotel network, systems and data from intrusion in line with Kempinski standards and applicable laws.
• Maintain contingency systems for key business areas and train staff on their use.
• Follow Kempinski policies on computer system security and operation, and ensure legal, data protection and PCI compliance requirements are met.
• Apply security patches regularly and train and maintain backup staff for each server-based application.
• Design and implement new computer-based procedures with other department heads, coordinate installations and upgrades of applications, and review new software development.
• Implement corporate IT policies, carry out an annual self-audit, advise management on information use, and report IT status, risks and opportunities to Corporate and Regional IT, the General Manager and hotel management.
• Communicate with computer vendors and the Kempinski Corporate IT department.

Required profile

• Bachelor's degree or diploma in IT Administration.
• At least 10 years of experience in IT and the hospitality industry.
• Experience in hotel systems configuration and administration, preferably in a company or regional position, with managerial and international experience.
• Excellent spoken and written English; another language is beneficial depending on the region.

Required skills

• Knowledge of Kempinski standard systems, Opera PMS, Opera S&C and Micros POS.
• Experience with ORS/SFA/OCIS, MS Office, Windows, LAN and WAN implementations, Novell GroupWise and WatchGuard.
• Guest-facing technologies, telephony and call accounting, facilities and guest service solutions, and HSIA solutions.