Guest Service Agent – German Speaking

About the role

The Guest Service Agent – German Speaking will be the first point of contact for German‑speaking guests at Raffles Seychelles. Working within the Front Office/Guest Relations team, you will ensure a seamless, personalized experience that reflects the brand’s ultra‑luxury standards.

Key responsibilities

• Handle all guest requests and inquiries, ensuring prompt and courteous service.
• Coordinate with Concierge, Butler, Housekeeping and other departments to fulfill special guest requirements and arrange excursions.
• Promote inter‑hotel sales, seasonal packages, frequent flyer and loyalty programmes.
• Manage pre‑arrival communications, including emails and travel agent follow‑ups.
• Maintain and update guest profiles, creating VIP records and tracking feedback.
• Inspect VIP rooms prior to arrival and oversee amenity preparation.
• Address guest complaints, initiate corrective actions and ensure follow‑up.

Required profile

• Fluent in German and English, both spoken and written.
• Experience in front‑office or guest‑relations roles within a luxury hotel environment.
• Strong knowledge of hotel loyalty programmes and promotional packages.
• Excellent communication and coordination skills across multiple departments.

Required skills