Front Desk Agent

About the role

Four Seasons is seeking a Front Desk Agent to deliver exceptional guest experiences at its exclusive resort on Desroches Island. The role combines guest interaction, cash handling, and operational support to ensure a seamless stay for every visitor.

Key responsibilities

• Check guests in efficiently, using names, assign requested room type and rate, arrange luggage delivery, and issue keys (25%).
• Process check‑out, verify guest satisfaction, collect keys, post charges, present and settle the bill accurately (25%).
• Manage cash operations: make change, cash checks, exchange foreign currency, and reconcile transactions at shift end (10%).
• Interact with guests in person and by phone, handle special requests, resolve complaints, and provide information on hotel services and the local area (10%).
• Operate hotel computer systems for check‑in/out, daily reports, and room blocks (5%).
• Follow Four Seasons Category One and Two work rules and standards of conduct (10%).
• Collaborate professionally with colleagues and supervisors (10%).
• Accept reservations, changes, and cancellations when the reservations team is unavailable, answer guest calls and direct inquiries.

Required profile

• Proven experience in front‑desk or hospitality roles.
• Strong customer‑service orientation with the ability to handle guest requests and complaints.
• Accurate cash handling and basic foreign‑currency exchange skills.
• Professional demeanor and ability to work harmoniously with team members.
• Flexibility to work shifts and manage multiple responsibilities.

Required skills

• Proficiency with hotel management computer systems.