Personal Assistant to General Manager

About the role

Kempinski is looking for a Personal Assistant to the General Manager at its hotel in Baie Lazare, Seychelles. The role ensures the smooth operation of the hotel's executive office and represents the General Manager, the hotel and Kempinski at all times. It is a fixed-term, full-time position.

Key responsibilities

• Ensure smooth operations within the executive department and provide strong support to the General Manager on all office administration.
• Organise daily incoming mail, calls and tracing files, and plan and execute mailings.
• Plan internal events and meetings, evaluate guest questionnaires and supervise the Customer Satisfaction Tool.
• Act as an internal mediator between departments and co-ordinate public relations issues and sales transactions.
• Handle complaints and prepare and coordinate VIP arrivals.
• Represent the hotel internally and externally, communicate the hotel philosophy and organise travel arrangements for the General Manager.
• Take part in meetings and prepare meeting minutes; additional tasks may be added depending on business needs.

Required profile

• Higher college education and/or high school diploma.
• Experience in general office administration and/or hotel operations and administration.
• Pro-active hospitality skills including guest service skills.

Required skills

• Information management, planning and organisation, problem solving, adaptability and flexibility.
• Excellent MS Office (Word, Excel, PowerPoint) knowledge and digital equipment knowledge.